Service Coordinator

Job Number: 18-514-6847

Unit:  Intake/Enrollment

Division:  Intellectual and Developmental Disabilities (IDD) 

About Integral Care:As the largest provider of community based behavioral health services in Travis County, we are dedicated to improving the lives of adults and children living with mental illness, substance use disorder and intellectual and developmental disabilities. 

Integral Care's mission of Healthy Living for Everyone promotes a philosophy of greater independence and improved quality of life for the people we serve.  We aim high.  If you do too, we want to talk to you. 

Description: The Enrollment Program assists individuals with their enrollment into a Medicaid Waiver Program to begin receiving services in the community. 

As an Enrollment Service Coordinator, you will meet with individuals who are being offered a Medicaid Waiver Slot from Texas Health & Human Services Commission. You will explain the Enrollment process into the Medicaid Waiver Program, provide encouragement via telephone and home visits to select a provider, and facilitate the enrollment meeting with the individual and their selected provider.  Bilingual in Spanish preferred.

Responsibilities and Duties
  • Schedule home visits with individuals being offered a Medicaid Waiver Slot from HHSC.
  • Meet with individuals in their homes.
  • At the home visit, explain the Medicaid Waiver Program and enrollment process.
  • Provide a copy of the Provider List with explanation of how to select a provider.
  • Maintain documentation of contact with individuals within required timelines and in compliance with program requirements.
  • Complete required forms and submit within the required timelines and in compliance with program requirements.
  • If needed for the enrollment, schedule testing appointment with the psychologist.
  • Meet with individuals after testing appointments to explain their eligibility for services.
  • Once individual has selected a Provider, facilitate enrollment meeting with the individual and the provider.
  • If needed, assist individuals with applying for HHSC Medicaid.
  • Create Person Directed Plan based on outcomes developed during enrollment meeting.
  • Participate in inter-agency collaborations to problem solve client needs and barriers to crisis prevention
  • Travel locally, daily, to meet with clients.
  • Utilize electronic health records, Microsoft Word/Outlook and other applications.

The Candidate we are looking for is:

  • Excited to work with the IDD population. If you don't already have experience with this population, then you must be motivated to learn.
  • You like to stay busy and you are self-motivated.  You enjoy having a career that keeps you on the move and you are excited by the fact that no two days are the same. 
  • You are able to effectively communicate with all kinds of people, but you also work well independently. 
  • You are organized and able to keep up in a fast paced environment. 
  • You don't mind documentation and you excel at time management. 
  • You have the ability to respond to deadlines in a timely manner
  • Most importantly, you are looking for a career that makes a difference in peoples' lives.

Education: Graduated from an accredited college or university with a Bachelor's degree with a major specialization in Human/Behavioral/Social Services or related field is required

License Center certification to perform service coordination is required. (Training will be provided during the onboarding process to obtain this certification.) Current and valid Texas Driver's License and a clean driving record are required.

Hours: Monday -Friday, 8am-5pm with some with some flexibility required.

Salary: Starting Qualified Mental Health Professional (QMHP) salary is at $38,479-$40,739 based on education, but internal applicants are subject to Integral Care's QMHP career ladder. 

Integral Care benefits include:

  • Mileage reimbursement
  • Paid holiday, sick and vacation time
  • Medical, dental and vision benefits
  • Competitive pay

Integral Care strives to maintain a diverse workforce. We encourage all to apply, including those who have knowledge and/or experience working with underserved populations, including Asian and Pacific Islander, Black/African American, Hispanic/Latino, and LGBTQA communities.

For specific positions, additional compensation may be available to those who are bilingual in both English and one of the following languages:  Spanish, Chinese, Vietnamese, Korean, or Burmese. (PM16)

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