IDD Crisis Intake and Enrollment Coordinator

Job Number: 21-898-11645 

Service Coordinator Job Summary: The IDD Crisis Intake and Enrollment Coordinator (IDD Crisis I&E Coordinator) will support individuals residing in Travis County seeking IDD eligibility determination and/or enrollment into the IDD waiver program Home and Community Based Services (HCS). 

As an IDD I&E Coordinator, you will provide services in the community, including individual's place of residence, schools, day programming, as well as within the crisis respites, psychiatric hospitals, jails, and homeless shelters/camps.  Many of the individuals you will serve will have severe mental illness diagnoses, substance use disorders, chronic health conditions and/or experience chronic homelessness.  All individuals will have experienced, are currently experiencing, or at risk of experiencing crises including psychiatric hospitalization, incarceration, or institutionalization at a State Supported Living Center or Nursing Facility. 

By managing a fixed caseload of individuals and providing robust and intensive support, the IDD Crisis I&E Coordinator will work to decrease the time it takes to determine eligibility for ongoing IDD services and/or enroll in the HCS waiver program.  And in doing so, the IDD Crisis I&E Coordinator will support individuals with IDD remain safely in the community and reduce the risk of future crises. 

Responsibilities and Duties:

  • Assist individuals completing an initial IDD intake in gathering the required clinical, financial, and identification documents to support Determination of Intellectual Disability (DID) assessments, such as copies of previous psychological evaluations; any evaluations from school (e.g. Full & Individual Evaluation and ARD meeting paperwork); neurological or genetic evaluations (e.g. an evaluation from 'Specially for Children); Comprehensive Diagnosis & Evaluation (D&E); any documentation referring to a diagnosis of intellectual disability or autism/pervasive developmental disorder (PDD). 
  • Assist individuals in completing all intake and enrollment related appointments by working to eliminate scheduling and transportation related barriers.
  • Assist individuals in scheduling and completing the Determination of Intellectual Disability (DID) eligibility testing appointment including providing appointment reminders, collaborating with caregivers, and providing transportation support. 
  • Assist individuals at risk of institutionalization complete an HCS diversion application based on medical or behavioral health need.
  • Assist individuals enrolling into the HCS waiver program schedule an initial or updated DID appointment; apply for Medicaid if needed; provide support in identifying and choosing an HCS Provider; complete Person-Directed Plan and Individualized Plan of Care needed to initiate HCS services.

The Candidate we are looking for is:

  • Excited to work with the IDD population. If you don't already have experience with this population, then you must be motivated to learn. 
  • You like to stay busy and you are self-motivated.  You enjoy having a career that keeps you on the move and you are excited by the fact that no two days are the same. 
  • You are able to effectively communicate with all kinds of people, but you also work well independently. 
  • You are organized and able to keep up in a fast paced environment. 
  • You don't mind documentation and you excel at time management. 
  • You have the ability to respond to deadlines in a timely manner
  • Most importantly, you are looking for a career that makes a difference in peoples' lives.



  • Graduated from an accredited college or university with a Bachelor's degree with a major specialization in Human/Behavioral/Social Services or related field.



  • Current and valid driver's license and a clean driving record.
  • Center certification to perform service coordination. (Training will be provided during the onboarding process.)



  • Bilingual in Spanish.

Hours: Full-time; Monday-Friday, 8:00am-5:00pm with some flexibility.

Salary: Starting Qualified Mental Health Professional (QMHP) salary is at $38,479-$40,739 based on education, but internal applicants are subject to Integral Care's QMHP career ladder.

Position is eligible for differential pay.

  • Second Shift: $3.25
  • Third Shift: $4.25
  • Weekend Shift: $5.00

Sign-on incentive: Integral Care looking to grow our teams with talented and caring people just like you. Currently, we are offering a $2,000 sign-on incentive for all newly hired employees! All newly hired employees will receive $1,000 on their first paycheck and $1,000 on the paycheck following their six-month anniversary. 

Why join us: Integral Care has proudly served Travis County residents for the past 50 years. As the largest provider of behavioral health services in Travis County, we are dedicated to improving the lives of adults and children living with mental illness, substance use disorder and intellectual and developmental disabilities. 

By joining our team, you will find rewarding work every day alongside people who have as much compassion as you. Join us and together we can help improve the quality of life for the people we serve. Imagine your career at Integral Care!

Employee Benefits: 

  • Medical, Dental and Vision insurance

  • Generous vacation/holiday/sick leave 

  • Life and Short-term/Long-term Disability Insurance

  • Employee Assistance Program (EAP)

  • 403(b) retirement account

  • 401(a) employer contribution retirement account

  • Gold's gym membership discount

  • Mileage reimbursement

Integral Care strives to maintain a diverse workforce. We encourage all to apply, including those who have knowledge and/or experience working with underserved populations, including Asian and Pacific Islander, Black/African American, Hispanic/Latino, and LGBTQA communities.

All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, national origin, sexual orientation, gender identity, disability, veteran status, sex or age.

For specific positions, additional compensation may be available to those who are bilingual in both English and one of the following languages:  Spanish, Chinese, Vietnamese, Korean, or Burmese. (PM16)

LPHA Keywords: Mental Health Therapist, Mental Health Counselor, Licensed Professional Counselor, LPC, Licensed Clinical Social Worker, LCSW, Licensed Marriage and Family Therapist, LMFT, Behavioral Health Therapist, Psychotherapist, Senior Clinician, Licensed Clinician, Clinical Mental Health Professional, Program Therapist, LPHA, Licensed Practitioner of the Healing Arts, Licensed Practitioner, Therapist, Counselor

QMHP Keywords: Qualified Mental Health Professional, QMHP, Case Manager, Rehabilitation Specialist, Service Coordinator, Mental Health Professional, Mental Health Specialist, Social Worker

LCDC Keywords: Counselor, LCDC Counselor, LCDC Intern, Counselor Intern, Licensed Chemical Dependency Counselor, Substance Abuse Counselor, Direct Care Staff, Caseworker