Job Number: 26-11285

Job Summary: The Authorization Specialist is responsible for obtaining, verifying, and maintaining insurance authorizations for Medication Assisted Treatment (MAT) and related behavioral health services. This position serves as a liaison between patients, providers, and insurance companies to ensure timely approval of services, minimize treatment disruptions, and support revenue cycle operations through accurate documentation and authorization tracking. 

Key Responsibilities:

• Verify patient insurance eligibility, benefits, and coverage for MAT and behavioral health services. 
• Obtain initial and continued service authorizations from insurance carriers and managed care organizations. 
• Monitor authorization expiration dates and submit renewal requests to prevent gaps in treatment. 
• Maintain accurate authorization records within the electronic health record (EHR) and billing systems. 
• Communicate with clinical staff regarding authorization requirements, denials, and approval status.
• Review medical documentation to support authorization requests and appeals. 
• Follow up on pending authorizations and resolve insurance-related issues promptly. 
• Assist with denial management, appeals, and payer correspondence. 
• Ensure compliance with payer guidelines, regulatory requirements, and organizational policies. 
• Generate reports and track authorization metrics to support operational and financial performance. 

Regular, predictable attendance is considered to be an essential requirement for this position. Other duties may be assigned. May require a flexible work schedule.

Integral Care employees are to strive to maintain a trauma sensitive workplace, to embrace trauma sensitive and informed practices, and to foster a supportive and welcoming environment of care.

Education:

Required:

• High School Diploma or GED equivalent required.

License:

Required:

• Current and valid driver's license and a clean driving record.

Experience: 

Preferred:

• Insurance verification, authorization, or healthcare billing experience.

Hours: Full-Time.

Workdays: Monday - Thursday.

Workhours: 6:00AM - 3:00PM.

Salary: $23.03 an hour, plus an additional 10% crisis stipend.

Why join us: Integral Care has proudly served Travis County residents for the past 50 years. As the largest provider of behavioral health services in Travis County, we are dedicated to improving the lives of adults and children living with mental illness, substance use disorder, and intellectual and developmental disabilities.

By joining our team, you will find rewarding work every day alongside people who have as much compassion as you. Join us, and together we can help improve the quality of life for the people we serve. Imagine your career at Integral Care!

Employee Benefits:

• Medical, Dental, and Vision insurance
• Generous vacation/holiday/sick leave
• Life and Short-term/Long-term Disability Insurance
• Employee Assistance Program (EAP)
• 403(b) retirement account 
• Gold's Gym membership discount
• Mileage reimbursement

All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, national origin, sexual orientation, gender identity, disability, veteran status, sex, or age.

For specific positions, additional compensation may be offered to candidates who are bilingual in English and another language deemed necessary for the role.

This position requires the employee to reside in the state of Texas.