Service Coordinator (QMHP)

Job Number: 23-523-5220

Job SummaryThis position is located in any direct service division of Integral Care.  The Service Coordinator performs moderately complex case management/service coordination work assisting clients in accessing/linkage to medical, social, educational, financial, and other appropriate services/supports that may help individuals achieve a quality of life and community participation acceptable to the individual/legally authorized representative (LAR).  This position works under general supervision with moderate latitude for the use of initiative and independent judgment.

Regular, predictable attendance is considered to be an essential requirement for this position. Other duties may be assigned. May require a flexible work schedule. 

Integral Care employees are to be committed to fostering an open, inclusive, and supportive environment that welcomes and embraces diversity in all forms. Integral Care defines diversity broadly to include race, ethnicity, abilities (mental/physical), gender, gender identity, immigrant status, language, religion, sexual orientation, socioeconomic status, veteran status, age, and other groups.

Integral Care employees are to strive to maintain a trauma sensitive workplace, to embrace trauma sensitive and informed practices, and to foster a supportive and welcoming environment of care.



  • Graduated from an accredited college or university with a Bachelor's degree with a major specialization in Human/Behavioral/Social Services or related field.



  • Current and valid driver's license and a clean driving record.
  • Center certification as a Qualified Mental Health Profession (QHMP). (This certification will be provided by Integral Care if educational requirements are met.)

Hours: Full-time. 

Workdays; Monday-Friday. 

Workhours; 8:00am-5:00pm.

Salary: $22.35 - $23.47 an hour based on education. 

Why join us: Integral Care has proudly served Travis County residents for the past 50 years. As the largest provider of behavioral health services in Travis County, we are dedicated to improving the lives of adults and children living with mental illness, substance use disorder and intellectual and developmental disabilities. 

By joining our team, you will find rewarding work every day alongside people who have as much compassion as you. Join us and together we can help improve the quality of life for the people we serve. Imagine your career at Integral Care!

Employee Benefits: 

  • Medical, Dental and Vision insurance
  • Generous vacation/holiday/sick leave 
  • Life and Short-term/Long-term Disability Insurance
  • Employee Assistance Program (EAP)
  • 403(b) retirement account
  • 401(a) employer contribution retirement account
  • Gold's gym membership discount
  • Mileage reimbursement

Integral Care strives to maintain a diverse workforce. We encourage all to apply, including those who have knowledge and/or experience working with underserved populations, including Asian and Pacific Islander, Black/African American, Hispanic/Latino, and LGBTQA communities.

All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, national origin, sexual orientation, gender identity, disability, veteran status, sex or age.

For specific positions, additional compensation may be available to those who are bilingual in both English and one of the following languages:  Spanish, Chinese, Vietnamese, Korean, or Burmese. (PM16)

QMHP Keywords: Qualified Mental Health Professional, QMHP, Case Manager, Rehabilitation Specialist, Service Coordinator, Mental Health Professional, Mental Health Specialist, Social Worker

Computer literate.

Proficient in typing.

Physical, Mental, and Environmental Requirements

The work environment characteristics described here are representative to those an employee may encounter while performing the essential functions of this job. Reasonable accommodations will be considered to enable individuals with disabilities to perform the essential functions the position.

Work may require light to moderate carrying (10 to 45 pounds), simple grasping, dual simultaneous grasping, sitting, standing, twisting, kneeling, stooping, walking, climbing stairs/ladders and reaching above shoulders. Capable of working closely with others or alone. Ability to see, read, write, count, tell time and operate office equipment. May require travel.

Area Specific Duties and Skills

Knowledge of specific program requirements and rules

Ability to facilitate team meetings.

Demonstrate problem solving skills and a solution oriented focus.

Knowledge of community and program specific resources.

Able to utilize and navigate CARE system.

Knowledge of Texas Administrative Code and applicable handbooks.

Assists individuals with Medicaid applications and notification of potential Medicaid lapses

Ability to develop productive relationships with individuals, family members and service planning team members that focus on consumer specific outcomes. 

In order to meet compliance with Medicaid Administrative Claiming policies, is involved in program planning, policy development and interagency coordination of Medicaid and non-Medicaid service programs. Thus, the position may participate in Time Studies as appropriate.