Job Number: 24-12007

Job Summary: The Crisis Hotline is the first contact and representation of Integral Care by phone to the public, clients, community, and providers. Calls, texts, and chats coming into Integral Care's main crisis number and 988 National Suicide Crisis Lifeline are answered by Qualified Mental Health Professionals (QMHP's) 24/7, including holidays.

This position provides administrative and clinical supervision to clinician's at Integral Care's Helpline. Program operations primarily involve the provision of professional assessment, diagnosis, crisis intervention services, scheduling appointments, and linkage to resources to individuals with mental illness, along with answering calls from contract partners (i.e. APD, hospitals). This position is responsible for ensuring that excellent customer care and collaborative professional relationships are formed with community partners and consumers such that the agency is well represented and client care optimized.

Regular, predictable attendance is considered to be an essential requirement for this position. Other duties may be assigned. May require a flexible work schedule.

Integral Care employees are to be committed to fostering an open, inclusive, and supportive environment that welcomes and embraces diversity in all forms. Integral Care defines diversity broadly to include race, ethnicity, abilities (mental/physical), gender, gender identity, immigrant status, language, religion, sexual orientation, socioeconomic status, veteran status, age, and other groups.

Integral Care employees are to strive to maintain a trauma sensitive workplace, to embrace trauma sensitive and informed practices, and to foster a supportive and welcoming environment of care.

Education:

Required:

• Graduated from an accredited college or university with a Master's degree with a major specialization in Human/Behavioral/Social Services or related field. 

License:

Required:

• Current and valid driver's license and a clean driving record.
• Licensed LPC, LCSW or LMFT in the State of Texas. 

Hours: Full-Time.

Workdays: Varies.

Workhours: Varies. 

Salary: $79,520 - $101,380 annually based on years of licensure, plus an additional 10% crisis stipend.

Why join us: Integral Care has proudly served Travis County residents for the past 50 years. As the largest provider of behavioral health services in Travis County, we are dedicated to improving the lives of adults and children living with mental illness, substance use disorder and intellectual and developmental disabilities.

By joining our team, you will find rewarding work every day alongside people who have as much compassion as you. Join us and together we can help improve the quality of life for the people we serve. Imagine your career at Integral Care!

Employee Benefits:

• Medical, Dental and Vision insurance
• Generous vacation/holiday/sick leave
• Life and Short-term/Long-term Disability Insurance
• Employee Assistance Program (EAP)
• 403(b) retirement account
• Gold's gym membership discount
• Mileage reimbursement

Integral Care strives to maintain a diverse workforce. We encourage all to apply, including those who have knowledge and/or experience working with underserved populations, including Asian and Pacific Islander, Black/African American, Hispanic/Latino, and LGBTQA communities.

All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, national origin, sexual orientation, gender identity, disability, veteran status, sex or age.

For specific positions, additional compensation may be available to those who are bilingual in both English and one of the following languages: Spanish, Chinese, Vietnamese, Korean, or Burmese. (PM16)

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