Job Number: 24-12362

Job Summary: The LPHA Supervisor is a supervisory position within the Expanded Mobile Crisis Outreach Team (EMCOT) 911 and Telehealth program, located in the 911 Call Center in Austin, TX. The mission of the program is to divert and deflect individuals contacting 911 with mental health concerns from police response, connecting them to appropriate mental health resources. The team consists of Mental Health Triage clinicians who provide telephonic intervention, including assessment, triage, intervention, and connection to services. This includes dispatching the EMCOT response team when necessary. Referrals to the program come from Austin Police Department (APD) 911 call takers, Travis County Sheriff's Office (TCSO), the Sobering Center, and EMS, with the potential to expand services to other entities in the future.

This LPHA Supervisor position's primary duties include hiring, training, and managing a new team of QMHP Leads within the call center. The QMHP Lead team will operate 24/7, providing immediate support to mental health triage specialists, assisting with complex call transfers, and addressing problem-solving efforts alongside APD/TCSO telecommunicators. The LPHA Supervisor will collaborate with the Practice Manager to guide the development of policies and procedures for this new team. As the program evolves, the LPHA Supervisor may assume additional responsibilities, such as dispatch oversight for mental health calls across Travis County. While the program is in development and the QMHP Leads are being hired, the LPHA Supervisor will act in the role of QMHP Lead to support operations until the team is fully staffed.

Regular, predictable attendance is considered to be an essential requirement for this position. Other duties may be assigned. May require a flexible work schedule.

Integral Care employees are to be committed to fostering an open, inclusive, and supportive environment that welcomes and embraces diversity in all forms. Integral Care defines diversity broadly to include race, ethnicity, abilities (mental/physical), gender, gender identity, immigrant status, language, religion, sexual orientation, socioeconomic status, veteran status, age, and other groups.

Integral Care employees are to strive to maintain a trauma sensitive workplace, to embrace trauma sensitive and informed practices, and to foster a supportive and welcoming environment of care.

Education:

Required:

• Graduated from an accredited college or university with a Master's degree with a major specialization in Human/Behavioral/Social Services or related field.

License:

Required:

• Current and valid driver's license and a clean driving record.
• Licensed Practitioner of the Healing Arts (LPHA), LPC, LCSW, Licensed Psychologist, or LMFT.

Experience:

Preferred:

• Experience in crisis, severe mental illness, justice involved concerns.
• Supervisory experience.
• Bilingual preferred.
  

Hours: Full-Time.

Workhours: 9:00AM - 5:00PM or 10:00AM - 6:00PM.

Workdays: Monday - Friday.

Salary: $75,012.08 - $95,632.16 annually based on years of licensure, plus an additional 10% crisis stipend. 

Why join us: Integral Care has proudly served Travis County residents for the past 50 years. As the largest provider of behavioral health services in Travis County, we are dedicated to improving the lives of adults and children living with mental illness, substance use disorder and intellectual and developmental disabilities.

By joining our team, you will find rewarding work every day alongside people who have as much compassion as you. Join us and together we can help improve the quality of life for the people we serve. Imagine your career at Integral Care!

Integral Care strives to maintain a diverse workforce. We encourage all to apply, including those who have knowledge and/or experience working with underserved populations, including Asian and Pacific Islander, Black/African American, Hispanic/Latino, and LGBTQA communities.

All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, national origin, sexual orientation, gender identity, disability, veteran status, sex or age.

For specific positions, additional compensation may be available to those who are bilingual in both English and one of the following languages: Spanish, Chinese, Vietnamese, Korean, or Burmese. (PM16)

LPHA Keywords: Mental Health Therapist, Mental Health Counselor, Licensed Professional Counselor, LPC, Licensed Clinical Social Worker, LCSW, Licensed Marriage and Family Therapist, LMFT, Behavioral Health Therapist, Psychotherapist, Senior Clinician, Licensed Clinician, Clinical Mental Health Professional, Program Therapist, LPHA, Licensed Practitioner of the Healing Arts, Licensed Practitioner, Therapist, Counselor