Job Number: 24-10308

Job Summary: The Program Specialist performs complex quality assurance work in light of contractual and agency requirements, and Joint Commission accreditation standards. Upon identification of areas needing improvement, the Specialist works with practice leadership in the development, monitoring, and review of quality improvement initiatives. The Program Specialist serves as a training resource for clinical staff and managers with regards to Medicaid and other statutory regulations, documentation standards, and concepts related to person centered recovery planning. The Program Specialist acts as liaison between the agency's MIS Department and the clinical practice, providing training and technical assistance in the use of the agency's electronic health record system, management reports, and other relevant information systems. This position has moderate latitude for the use of initiative and independent judgment. This position is under the general supervision of the Operations Manager-Program Support (OMPS).

If acting in a team lead capacity, the Program Specialist Team Lead provides technical and oversight support to the Program Specialist team and serves as a liaison between the team and the OMPS. The PS Team Lead serves as a project leader as assigned by the OMPS and develops strategies to improve and enhance Program Specialist team efforts. The PS Team Lead represents the team at various meetings as requested by the OMPS and provides feedback to the Manager regarding Program Specialists work performance.

Knowledge, Skills and Abilities

• Prior knowledge of Medicaid, HHSC/DSHS, and Joint Commission guidelines as they relate to the delivery of mental health services is preferred.
• Ability to read and interpret performance contracts and program standards for a variety of behavioral health programs.
• Skill in operating computer spreadsheet, word processing, and client database programs.
• Ability to gather, assemble, correlate, and analyze facts and data; to devise solutions to problems; to prepare concise reports, and to develop and evaluate policies and procedures.
• Ability to communicate clearly and concisely, both verbally and in writing required.
• Ability to develop and implement and update staff training programs is required.
• Ability to organize and prioritize work assignments.

Regular, predictable attendance is considered to be an essential requirement for this position. Other duties may be assigned. May require a flexible work schedule.

Integral Care employees are to be committed to fostering an open, inclusive, and supportive environment that welcomes and embraces diversity in all forms. Integral Care defines diversity broadly to include race, ethnicity, abilities (mental/physical), gender, gender identity, immigrant status, language, religion, sexual orientation, socioeconomic status, veteran status, age, and other groups.

Integral Care employees are to strive to maintain a trauma sensitive workplace, to embrace trauma sensitive and informed practices, and to foster a supportive and welcoming environment of care.

Education:

Required:

• Graduated from an accredited college or university with a Bachelor's degree with a major specialization in Behavioral/Social Services or related field. Master's degree preferred.

License:

Required:

• Current and valid driver's license and a clean driving record.

Experience:

Required:

• Experience in evaluation and/or or data analysis.

Preferred:

• Experience in direct client care in mental health or intellectual disabilities.

Hours: Full-Time. 

Workdays: Monday - Friday.

Workhours: 8:00AM - 5:00PM.

Salary: $53,822 annually.

Why join us: Integral Care has proudly served Travis County residents for the past 50 years. As the largest provider of behavioral health services in Travis County, we are dedicated to improving the lives of adults and children living with mental illness, substance use disorder and intellectual and developmental disabilities. By joining our team, you will find rewarding work every day alongside people who have as much compassion as you. Join us and together we can help improve the quality of life for the people we serve. Imagine your career at Integral Care!

Employee Benefits:

• Medical, Dental and Vision insurance

• Generous vacation/holiday/sick leave

• Life and Short-term/Long-term Disability Insurance

• Employee Assistance Program (EAP)

• 403(b) retirement account

• Gold's gym membership discount

• Mileage reimbursement

Integral Care strives to maintain a diverse workforce. We encourage all to apply, including those who have knowledge and/or experience working with underserved populations, including Asian and Pacific Islander, Black/African American, Hispanic/Latino, and LGBTQA communities.

All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, national origin, sexual orientation, gender identity, disability, veteran status, sex or age.

For specific positions, additional compensation may be available to those who are bilingual in both English and one of the following languages: Spanish, Chinese, Vietnamese, Korean, or Burmese.(PM16)