Ombudsman - (Remote Hybrid)

Job Number: 21-937-5694 

Job Summary:

The Ombudsman is located in the Network Development and Management Division of Integral Care and performs complex mediation work involving assisting individuals in resolving consumer or provider complaints, investigations and provider appeals. The Ombudsman serves as the liaison with the Department of Protective and Regulatory Services (DFPS) and other regulatory bodies. The Ombudsman is on call for abuse/neglect complaints investigation conducted by DFPS. The Ombudsman provides consumer, staff and provider training and education. The Ombudsman also ensures contract compliance through monitoring visits and record reviews. This position works under general supervision of the Director of Network Development and Management with latitude for use of initiative and independent judgment.

Regular, predictable attendance is an essential requirement for this position. Other duties may be assigned. May require a flexible work schedule.



  • Graduated from an accredited college or university with a Master's degree with a major specialization in Human/Behavioral/Social Services or related field 



  • Current and valid Driver's License and a clean driving record are required.


  • LPHA, LPC or LCW license and Mediation Certification.



  • 6 years' experience in behavioral health, developmental disabilities and/or child and family services.
  • Experience in counseling and dispute resolution.


  • Previous state or not-for-profit experience a plus, preferably with senior-level management staff.

Knowledge, Skills and Abilities:

  • Knowledge of pertinent laws, and regulations and their interpretation.
  • Skill in conducting investigations, in mediation, de-escalation skills, and dispute resolution Skill in investigating complaints.
  • Ability to communicate effectively and use effective interpersonal skills. 
  • Ability to analyze and prepare documents, reports and correspondences. Ability to recognize problems and identify and facilitate solutions
  • Knowledge of community resources such as Center's service delivery principals, standards and methods, and of program policies and procedures.
  • Ability to train others; to assess client needs; to coordinate client services; and to provide guidance to other staff. 
  • Computer skills necessary to document work performed utilizing appropriate automated system(s).
  • Ability to effectively communicate ideas and complex concepts with individuals from diverse cultural and socio-economic backgrounds through oral and written communication.
  • Ability to work with other professionals and staff, community representatives, persons constructively and efficiently with disabilities, and family members.
  • Ability to foster strong, positive, and effective working relationships with inter-agency and intra-agency team members, encouraging and supporting interaction among various team members across organizational lines.

Hours: Monday - Friday, 8:00 am-5:00 pm with some flexibility required.

Salary: $68,729 annually.

Sign-on incentive: Integral Care looking to grow our teams with talented and caring people just like you. Currently, we are offering a $2,000 sign-on incentive for all newly hired employees! All newly hired employees will receive $1,000 on their first paycheck and $1,000 on the paycheck following their six-month anniversary.

Why join us: Integral Care has proudly served Travis County residents for the past 50 years. As the largest provider of behavioral health services in Travis County, we are dedicated to improving the lives of adults and children living with mental illness, substance use disorder and intellectual and developmental disabilities. 

By joining our team, you will find rewarding work every day alongside people who have as much compassion as you. Join us and together we can help improve the quality of life for the people we serve. Imagine your career at Integral Care!

Employee Benefits: 

  • Medical, Dental and Vision insurance

  • Generous vacation/holiday/sick leave 

  • Life and Short-term/Long-term Disability Insurance

  • Employee Assistance Program (EAP)

  • 403(b) retirement account

  • 401(a) employer contribution retirement account

  • Gold's gym membership discount

  • Mileage reimbursement

Integral Care strives to maintain a diverse workforce. We encourage all to apply, including those who have knowledge and/or experience working with underserved populations, including Asian and Pacific Islander, Black/African American, Hispanic/Latino, and LGBTQA communities.

All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, national origin, sexual orientation, gender identity, disability, veteran status, sex or age.

For specific positions, additional compensation may be available to those who are bilingual in both English and one of the following languages:  Spanish, Chinese, Vietnamese, Korean, or Burmese. (PM16)