Job Number: 19-311-8093
Education: Graduated from an accredited college or university with a Master's degree with a major specialization in Human/Behavioral/Social Services or related field is required.
Description: The Integral Care Call Center is the first contact and representation of Integral Care by phone to the public, consumers and providers. Calls coming into Integral Care's main phone numbers as well as calls from contract partners are answered by Call Center staff 24/7, including holidays. The QMHP's primary purpose is to handle crisis calls by providing telephonic crisis intervention services and risk assessments, to complete initial screenings, provide information about Integral Care services, provide community referrals and support, link callers with the appropriate service providers, and assist with scheduling appointments. These duties are completed with a focus on customer care, wherein staff will find ways to best meet the needs of clients. These job duties are performed under the supervision of an LPHA. The QMHP has moderate latitude for the exercise of independent judgment in most tasks performed, and works closely with a multitude of community partners, including but not limited to APD, TCSO, medical facilities, and schools.
Direct client care experience in mental health assessments, diagnosis, and treatment is preferred. Experience in customer service is required. Experience intervening in crisis situation, as well as addressing severe and persistent mental health challenges is required. Bilingual fluency in Spanish preferred.
License: Licensed Practitioner of the Healing Arts (LPHA), LPC, LCSW, Licensed Psychologist, or LMFT is required. Current and valid Texas driver's license and a clean driving record required.
Hours: Four 10 hour shifts; 3 shifts Monday-Friday set days working, 9:00am-7:00pm; and Saturdays, 10:00am-8:00pm, receives shift differential.
Salary: $55,602-$63,616 annually, depending on licensed experience.
Integral Care strives to maintain a diverse workforce. We encourage all to apply, including those who have knowledge and/or experience working with underserved populations, including Asian and Pacific Islander, Black/African American, Hispanic/Latino, and LGBTQA communities.
For specific positions, additional compensation may be available to those who are bilingual in both English and one of the following languages: Spanish, Chinese, Vietnamese, Korean, or Burmese. (PM16)
keywords: therapist, counselor, psychiatry, counseling, mental illness, mental health, behavioral health, social services