Job Summary: The LPHA Supervisor is responsible for overseeing the 24/7 mental health crisis diversion program within the City's 911 Call Center under the supervision of the Program Manager. This role ensures the safety and well-being of callers in crisis, supervising Mental Health Triage Specialists (MHTS) and providing effective crisis intervention support.
Regular, predictable attendance is considered to be an essential requirement for this position. Other duties may be assigned. May require a flexible work schedule.
Integral Care employees are to be committed to fostering an open, inclusive, and supportive environment that welcomes and embraces diversity in all forms. Integral Care defines diversity broadly to include race, ethnicity, abilities (mental/physical), gender, gender identity, immigrant status, language, religion, sexual orientation, socioeconomic status, veteran status, age, and other groups.
Integral Care employees are to strive to maintain a trauma sensitive workplace, to embrace trauma sensitive and informed practices, and to foster a supportive and welcoming environment of care.
1. Mentor and Support MHTS: Directly supervise MHTS. Provide leadership, guidance, and mentorship to MHTS to ensure their growth and effectiveness, including developing Positive Performance Plans when necessary.
2. Quality Assurance: Monitor calls, review recordings, and offer feedback to staff for service quality improvement. This includes tracking productivity, ensuring accurate clinician documentation, and reviewing call recordings.
3. Training and Development: Contribute to the training and development of new MHTS to build a proficient and compassionate team. This includes conducting monthly supervision sessions with each MHTS. Assist crisis managers with Integral Care in training APD/TCSO/EMS personnel on effective de-escalation for persons in crisis.
4. Collaboration and Communication: Attend regular meetings with other supervisors and managers to address operational issues, staffing needs, and program enhancements. This includes collaborating with the Austin Police Department (APD), Travis County Sheriff's Office (TCSO), and Travis County EMS to ensure cooperation with call takers.
5. Crisis Intervention: Provide effective crisis intervention and support to individuals in need, which includes answering calls based on staffing levels, as required, and offering de-escalation services to individuals calling 911 in distress while law enforcement is enroute.
6. Direct Call Transfers: Receive and respond to direct transfers of calls from individuals seeking mental health assistance via 911 or telehealth.
7. Technology Proficiency: Utilize technology tools such as Austin Police Department Computer Aided Dispatch (CAD), Integral Care electronic health record, Microsoft Teams for telehealth, and Office 365 for optimal service delivery.
8. Crisis On-Call Responsibilities: LPHA Supervisor will actively participate in the crisis on-call rotation for all crisis teams at Integral Care, providing guidance, support, and expertise during critical situations to ensure a consistent and reliable response to individuals in crisis across the organization.
Workhours: 4x10 hr. shifts or 5x8 hr. shifts (AM coverage).
Workdays: Monday-Friday (days and hours flexible).
Salary: $72,127 - $91,954 annually based on years of licensure.
Position is eligible for differential pay.
Why join us: Integral Care has proudly served Travis County residents for the past 50 years. As the largest provider of behavioral health services in Travis County, we are dedicated to improving the lives of adults and children living with mental illness, substance use disorder and intellectual and developmental disabilities.
By joining our team, you will find rewarding work every day alongside people who have as much compassion as you. Join us and together we can help improve the quality of life for the people we serve. Imagine your career at Integral Care!
Integral Care strives to maintain a diverse workforce. We encourage all to apply, including those who have knowledge and/or experience working with underserved populations, including Asian and Pacific Islander, Black/African American, Hispanic/Latino, and LGBTQA communities.
All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, national origin, sexual orientation, gender identity, disability, veteran status, sex or age.
For specific positions, additional compensation may be available to those who are bilingual in both English and one of the following languages: Spanish, Chinese, Vietnamese, Korean, or Burmese. (PM16)
LPHA Keywords: Mental Health Therapist, Mental Health Counselor, Licensed Professional Counselor, LPC, Licensed Clinical Social Worker, LCSW, Licensed Marriage and Family Therapist, LMFT, Behavioral Health Therapist, Psychotherapist, Senior Clinician, Licensed Clinician, Clinical Mental Health Professional, Program Therapist, LPHA, Licensed Practitioner of the Healing Arts, Licensed Practitioner, Therapist, Counselor