Hotline LPHA Supervisor

Job Number: 20-217-10876

Why join us: Integral Care helps people build health and well-being so everyone has the foundation to reach their full potential.  By joining our team, you'll find rewarding work every day alongside people who have as much compassion as you. Join us and together we can help improve the quality of life for the people we serve. Imagine your career at Integral Care!

Employee Benefits:

  • Health/Dental/Vision insurance

  • Life and Disability Insurance

  • Employee Assistance Program (EAP)

  • Generous vacation/sick leave

  • 403(b) and 401(a) retirement account

  • And much more!

Job Summary: The Integral Care Helpline is the first contact and representation of Integral Care by phone to the public, consumers and providers. Calls coming into Integral Care's main phone numbers as well as calls from contract partners are answered by Call Center staff 24/7, including holidays. LPHA Supervisor will supervise and monitor progress of crisis hotline employees and run reports related to calls. LPHA supervisor will work with Training supervisor on assisting with training new staff.

LPHA Supervisor will also handle crisis calls by providing telephonic crisis intervention services and risk assessments, to complete initial screenings, provide information about Integral Care services, provide community referrals and support, link callers with the appropriate service providers, and assist with scheduling appointments. These duties are completed with a focus on customer care, wherein staff will find ways to best meet the needs of clients.

The LPHA Supervisor has extensive latitude for the exercise of independent judgment in most tasks performed, and works closely with a multitude of community partners, including but not limited to APD, TCSO, medical facilities, and schools.

The LPHA supervisor operates in a supervisory capacity to an interdisciplinary staff, including QMHPs and LPHAs. Provides oversight to clinic operations to ensure quality services are being maintained. Reports to the program manager for staffing and collaboration needs. Provides and models excellent customer service solutions to address client needs. Maintains productive relations with community partners to facilitate meaningful collaborations with regards to consumer care access.

Regular, predictable attendance is considered to be an essential requirement for this position. Other duties may be assigned. May require a flexible work schedule. On-call responsibilities may be required dependent upon unit protocols.

Education:

Required:

  • Graduated from an accredited college or university with a master's degree with a major specialization in Human/Behavioral/Social Services or related field 

License: 

Required:

  • Current and valid Texas driver's license and a clean driving record. 
  • Licensed Practitioner of the Healing Arts (LPHA), LPC, LCSW, Licensed Psychologist, or LMFT 

Experience:

Required: 

  • Experience in customer service
  • Experience intervening in crisis situation, as well as addressing severe and persistent mental health challenges

Preferred:

  • Direct client care experience in mental health assessments, diagnosis, and treatment
  • Bilingual fluency in Spanish

Hours: Monday - Friday, 8:00am-4:00pm.

Salary:  $68,729 annually. 

Integral Care strives to maintain a diverse workforce. We encourage all to apply, including those who have knowledge and/or experience working with underserved populations, including Asian and Pacific Islander, Black/African American, Hispanic/Latino, and LGBTQA communities.

For specific positions, additional compensation may be available to those who are bilingual in both English and one of the following languages:  Spanish, Chinese, Vietnamese, Korean, or Burmese. (PM16)

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