Business Intelligence Access Specialist

Job Number: 21-688-11522

Job Summary: The Virtual Access Specialist performs complex analysis work and is involved in the planning and development of agency-wide initiatives relating to virtual care and remote technology to support top quality clinical services to all consumers. This position provides project management and data analytical support to monitor and track clinical improvement initiatives. Working with internal and external stakeholders, the Virtual Access Specialist is the point of contact for collecting, organizing and uploading required documentation for quality incentive reporting for a variety of initiatives including Certified Community Behavioral Health Clinic (CCBHC) and other quality projects relating enhancing access. This position will analyze call center demand and develop process improvement initiatives to ensure that response times meet quality standards. The right candidate will thrive on collaborative teams where the first responsibility is understanding and meeting all quality incentive regulations and audit requirements.

Knowledge, Skills and Abilities:

  • Abilitytoreadandinterpretperformancecontractsandprogramstandardsforavarietyofbehavioralhealthprograms.
  • Skillinoperating computer spreadsheet, word processing, and client database programs.
  • Abilitytogather,assemble,correlate,andanalyzefactsanddata;todevisesolutionstoproblems;toprepareconcisereports,andtodevelopand evaluate policies and procedures.
  • Ability to communicate clearly and concisely, both verbally and in writing required.
  • Ability to develop and implement and update staff training programs is required.
  • Ability to organize and prioritize work assignments.



  • Graduation from an accredited college or university with Bachelor's degree with major course work in a related field.


  • Graduation from an accredited college or university with Master's degree with major course work in a related field.



  • Current and valid driver's license and a clean driving record.



  • Experience in evaluation and/or or data analysis.


  • Experience with Project Management

Bilingual in Spanish

Hours: Monday - Friday, 8:00 AM - 5:00 PM.

Salary: $55,602 

Sign-on incentive: Integral Care looking to grow our teams with talented and caring people just like you. Currently, we are offering a $2,000 sign-on incentive for all newly hired employees! All newly hired employees will receive $1,000 on their first paycheck and $1,000 on the paycheck following their six-month anniversary.

Why join us: Integral Care has proudly served Travis county residents for the past 50 years. As the largest provider of behavioral health services in Travis County, we are dedicated to improving the lives of adults and children living with mental illness, substance use disorder and intellectual and developmental disabilities. 

By joining our team, you will find rewarding work every day alongside people who have as much compassion as you. Join us and together we can help improve the quality of life for the people we serve. Imagine your career at Integral Care!

Employee Benefits: 

  • Medical, Dental and Vision insurance

  • Generous vacation/holiday/sick leave 

  • Life and Short-term/Long-term Disability Insurance

  • Employee Assistance Program (EAP)

  • 403(b) retirement account

  • 401(a) employer contribution retirement account

  • Gold's gym membership discount

  • Mileage reimbursement