Relief Customer Care Specialist

Job Number:  20-118-9465

Why join us: Integral Care helps people build health and well-being so everyone has the foundation to reach their full potential.  By joining our team, you will find rewarding work every day alongside people who have as much compassion as you. Join us and together we can help improve the quality of life for the people we serve. Imagine your career at Integral Care!

Job Summary:  Integral Care's Call Center is the first contact and representation of Integral Care by phone to the public, consumers and providers. Calls coming into Integral Care's main phone numbers as well as calls from contract partners are answered by Call Center staff. The customer care specialist will provide information about Integral Care services, provide community referrals, schedule and cancel appointments, and link callers with the appropriate service providers. They will also complete safety assessments for individuals being scheduled for an intake. These duties are completed with a focus on customer care, wherein staff will find ways to best meet the needs of clients. This position works closely with a multitude of community partners, including but not limited to APD, TCSO, medical facilities, and schools. These job duties are performed under the supervision of an LPHA.  Bilingual (Spanish/English) is strongly preferred.

Education:

Required:

  • High School Diploma or GED equivalent required with background experience in call center operations. 

Preferred:

  • Bachelor's degree in Psychology, Social Work, or related Human Services field

License:

Required:

  • Current and valid Texas driver's license and a clean driving record.

Hours:  Relief; Monday-Friday, 8:00am-5:00pm but can vary. 

Salary:  $16.27 an hour. 

Integral Care strives to maintain a diverse workforce. We encourage all to apply, including those who have knowledge and/or experience working with underserved populations, including Asian and Pacific Islander, Black/African American, Hispanic/Latino, and LGBTQA communities.

For specific positions, additional compensation may be available to those who are bilingual in both English and one of the following languages:  Spanish, Chinese, Vietnamese, Korean, or Burmese. (PM16)