Hotline Qualified Mental Health Professional (QMHP)

Job Number: 22-002-11692

Job Summary: The Integral Care Call Center is the first contact and representation of Integral Care by phone to the public, consumers and providers. Calls/Chats/Texts coming into Integral Care's main phone numbers/services as well as calls from contract partners are answered by Call Center staff 24/7, including holidays. The Crisis Chat/Text QMHP's primary purpose is to handle crisis chat/texts by providing these crisis intervention services and risk assessments, to complete initial screenings, provide information about Integral Care services, provide community referrals and support, link callers with the appropriate service providers, and assist with scheduling appointments. These duties are completed with a focus on customer care, wherein staff will find ways to best meet the needs of clients. These job duties are performed under the supervision of an LPHA. The QMHP has moderate latitude for the exercise of independent judgment in most tasks performed, and works closely with a multitude of community partners, including but not limited to APD, TCSO, medical facilities, and schools.

Knowledge, Skills and Abilities:

  • Knowledge of community resources, of case management/service coordination principles, objectives, standards and methods, program objectives, and of policies and procedures. 
  • Ability to assess consumer needs and to coordinate consumer services.
  •  Ability to display cultural competency with consumers and staff. 
  • Ability to instruct and demonstrate effective social behaviors and skills necessary for consumer success. 
  • General math and computer skills necessary to document work performed and update automated consumer records.

Education:

Required:

  • Graduated from an accredited college or university with a Bachelor's degree with a major specialization in Human/Behavioral/Social Services or related field. 

Preferred

  • Graduated from an accredited college or university with a Master's degree with a major specialization in Human/Behavioral/Social Services or related field. 

License: 

Required:

  • Current and valid driver's license and a clean driving record. 

Experience: 

Preferred: 

  • Direct client care experience in mental health assessments, diagnosis, and treatment.
  • Bilingual in Spanish.

Hours: Full-time; Work days and hours may vary.

Salary:  Starting Qualified Mental Health Professional (QMHP) salary is $38,479-$40,739 based on education, but internal applicants are subject to Integral Care's QMHP career ladder. 

Position is eligible for differential pay. 

  • Second Shift: $3.25 
  • Third Shift: $4.25 
  • Weekend Shift: $5.00 

Sign-on incentive: Integral Care looking to grow our teams with talented and caring people just like you. Currently, we are offering a $2,000 sign-on incentive for all newly hired employees! All newly hired employees will receive $1,000 on their first paycheck and $1,000 on the paycheck following their six-month anniversary. 

Why join us: Integral Care has proudly served Travis County residents for the past 50 years. As the largest provider of behavioral health services in Travis County, we are dedicated to improving the lives of adults and children living with mental illness, substance use disorder and intellectual and developmental disabilities. 

By joining our team, you will find rewarding work every day alongside people who have as much compassion as you. Join us and together we can help improve the quality of life for the people we serve. Imagine your career at Integral Care!

Employee Benefits: 

  • Medical, Dental and Vision insurance

  • Generous vacation/holiday/sick leave 

  • Life and Short-term/Long-term Disability Insurance

  • Employee Assistance Program (EAP)

  • 403(b) retirement account

  • 401(a) employer contribution retirement account

  • Gold's gym membership discount

  • Mileage reimbursement

Integral Care strives to maintain a diverse workforce. We encourage all to apply, including those who have knowledge and/or experience working with underserved populations, including Asian and Pacific Islander, Black/African American, Hispanic/Latino, and LGBTQA communities.

All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, national origin, sexual orientation, gender identity, disability, veteran status, sex or age.

For specific positions, additional compensation may be available to those who are bilingual in both English and one of the following languages:  Spanish, Chinese, Vietnamese, Korean, or Burmese. (PM16)

LPHA Keywords: Mental Health Therapist, Mental Health Counselor, Licensed Professional Counselor, LPC, Licensed Clinical Social Worker, LCSW, Licensed Marriage and Family Therapist, LMFT, Behavioral Health Therapist, Psychotherapist, Senior Clinician, Licensed Clinician, Clinical Mental Health Professional, Program Therapist, LPHA, Licensed Practitioner of the Healing Arts, Licensed Practitioner, Therapist, Counselor

QMHP Keywords: Qualified Mental Health Professional, QMHP, Case Manager, Rehabilitation Specialist, Service Coordinator, Mental Health Professional, Mental Health Specialist, Social Worker

LCDC Keywords: Counselor, LCDC Counselor, LCDC Intern, Counselor Intern, Licensed Chemical Dependency Counselor, Substance Abuse Counselor, Direct Care Staff, Caseworker