Utilization Manager

Job Number: 22-486-10510

Job Summary: The primary functions of this position are utilization management, conducting utilization reviews, granting authorizations, and monitoring compliance with and for various contracts entered into by Integral Care and Tejas Behavioral Health.  Contracts include, but are not limited to, those with departments of the State of Texas, the City of Austin, Travis County, and managed care health plans.  Calls coming into Integral Care's main phone queue, as well as calls from contract partners are answered by UM call center staff 24/7, including holidays.  Utilization Managers will also be required to answer Integral Care's Hotline to Help and crisis calls from the managed care plans.  Data entry, maintaining files and reports, and performing other routine office work are required in this position.



  • Graduated from an accredited college or university with a Master's degree with a major specialization in Human/Behavioral/Social Services or related field.



  • Current and valid driver's license and a clean driving record.
  • RN, RN-APN, PA, LCSW, LPC, or LMFT licensed in the state of Texas.



  • At least five years' experience in direct care of persons with a serious mental illness, documented training in psychopharmacologic management of serious mental illness, and medical/psychiatric co-morbidity and complications in chronic serious mental illness 
  • At least five years' experience participating as a member of a treatment team that develops and monitors treatment plans for persons with chronic & serious mental illness
  • At least one-year experience with the implementation of utilization management policies, procedures, and protocols for MH services, either as a provider or manager; at least one-year experience supervising MH providers. 

Hours: Full-time.

Workdays: Sunday - Saturday. 

Workhours: Varies, please inquire during interview.

Salary: $65,421.00 Annually 

Why join us: Integral Care has proudly served Travis County residents for the past 50 years. As the largest provider of behavioral health services in Travis County, we are dedicated to improving the lives of adults and children living with mental illness, substance use disorder and intellectual and developmental disabilities. 

By joining our team, you will find rewarding work every day alongside people who have as much compassion as you. Join us and together we can help improve the quality of life for the people we serve. Imagine your career at Integral Care!

Employee Benefits: 

  • Medical, Dental and Vision insurance

  • Generous vacation/holiday/sick leave 

  • Life and Short-term/Long-term Disability Insurance

  • Employee Assistance Program (EAP)

  • 403(b) retirement account

  • 401(a) employer contribution retirement account

  • Gold's gym membership discount

  • Mileage reimbursement

Integral Care strives to maintain a diverse workforce. We encourage all to apply, including those who have knowledge and/or experience working with underserved populations, including Asian and Pacific Islander, Black/African American, Hispanic/Latino, and LGBTQA communities.

All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, national origin, sexual orientation, gender identity, disability, veteran status, sex or age.

For specific positions, additional compensation may be available to those who are bilingual in both English and one of the following languages:  Spanish, Chinese, Vietnamese, Korean, or Burmese. (PM16)