Overnight Hotline Qualified Mental Health Professional (QMHP)

Job Number: 21-1050-11656

Qualified Mental Health Professional (QMHP) Job Summary: The Integral Care Call Center is the first contact and representation of Integral Care by phone to the public, consumers and providers. Calls, texts, and chats coming into Integral Care's main phone numbers as well as calls from contract partners are answered by Call Center staff 24/7, including holidays. The QMHP's primary purpose is to handle crisis calls, texts, and chats by providing crisis intervention services and risk assessments, to complete initial screenings, provide information about Integral Care services, provide community referrals and support, link callers with the appropriate service providers, and assist with scheduling appointments. These duties are completed with a focus on customer care, wherein staff will find ways to best meet the needs of clients. These job duties are performed under the supervision of an LPHA. The QMHP has moderate latitude for the exercise of independent judgment in most tasks performed, and works closely with a multitude of community partners, including but not limited to APD, TCSO, medical facilities, and schools.

Qualified Mental Health Professional (QMHP) Education:

Required:

  • Graduated from an accredited college or university with a Bachelor's degree with a major specialization in Human/Behavioral/Social Services or related field. 

Preferred:

  • Master's Degree

Qualified Mental Health Professional (QMHP) License: 

Required:

  • Current and valid driver's license and a clean driving record. 
  • Center certification as a Qualified Mental Health Professional (QMHP). (This certification will be provided by Integral Care if educational requirements are met.)

Qualified Mental Health Professional (QMHP) Experience:

Required:

  • Experience in customer service. 
  • Experience intervening in crisis situation, as well as addressing severe and persistent mental health challenges.

Preferred:

  • Direct client care experience in mental health assessments, diagnosis, and treatment. 
  • Bilingual in Spanish 

Hours: Full-Time; Thursday, Friday, and Saturday, 5:00pm-3:00am.

Salary: Starting Qualified Mental Health Professional (QMHP) salary is at $38,479 - $40,739 annually based on education, but internal applicants are subject to Integral Care's QMHP career ladder. This position is eligible for an additional 10% Crisis Service Pay.

This position is eligible for Bilingual Pay and Shift Differential Pay.

Sign-on incentive: Integral Care looking to grow our teams with talented and caring people just like you. Currently, we are offering a $2,000 sign-on incentive for all newly hired employees! All newly hired employees will receive $1,000 on their first paycheck and $1,000 on the paycheck following their six-month anniversary.

Why join us: Integral Care has proudly served Travis county residents for the past 50 years. As the largest provider of behavioral health services in Travis County, we are dedicated to improving the lives of adults and children living with mental illness, substance use disorder and intellectual and developmental disabilities. 

By joining our team, you will find rewarding work every day alongside people who have as much compassion as you. Join us and together we can help improve the quality of life for the people we serve. Imagine your career at Integral Care!

Employee Benefits:

  • Aetna Medical, Dental and Vision insurance

  • Generous vacation/holiday/sick leave 

  • Life and Short-term/Long-term Disability Insurance

  • Employee Assistance Program (EAP)

  • 403(b) retirement account

  • 401 (a) retirement account plus match

  • Gold's gym membership discount

  • Mileage reimbursement

Integral Care strives to maintain a diverse workforce. We encourage all to apply, including those who have knowledge and/or experience working with underserved populations, including Asian and Pacific Islander, Black/African American, Hispanic/Latino, and LGBTQA communities.

All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, national origin, sexual orientation, gender identity, disability, veteran status, sex or age.

For specific positions, additional compensation may be available to those who are bilingual in both English and one of the following languages:  Spanish, Chinese, Vietnamese, Korean, or Burmese. (PM16)

Keywords: Qualified Mental Health Professional, QMHP, Case Manager, Rehabilitation Specialist, Service Coordinator, Mental Health Professional, Mental Health Specialist, Social Worker