Overnight Hotline LPHA Supervisor

Job Number: 21-534-10843 

Job Summary: The Integral Care Helpline is the first contact and representation of Integral Care by phone to the public, consumers and providers. Calls coming into Integral Care's main phone numbers as well as calls from contract partners are answered by Call Center staff 24/7, including holidays. The LPHA Supervisor will supervise and monitor progress of crisis hotline employees and run reports related to calls. LPHA supervisor will work with Training supervisor on assisting with training new staff. 

LPHA Supervisor will also handle crisis calls by providing telephonic crisis intervention services and risk assessments, to complete initial screenings, provide information about Integral Care services, provide community referrals and support, link callers with the appropriate service providers, and assist with scheduling appointments. These duties are completed with a focus on customer care, wherein staff will find ways to best meet the needs of clients. 

The LPHA Supervisor has extensive latitude for the exercise of independent judgment in most tasks performed, and works closely with a multitude of community partners, including but not limited to APD, TCSO, medical facilities, and schools. 

Regular, predictable attendance is considered to be an essential requirement for this position. Other duties may be assigned. May require a flexible work schedule. On-call responsibilities may be required dependent upon unit protocols.

The LPHA supervisor operates in a supervisory capacity to an interdisciplinary staff, including QMHPs and LPHAs. Provides oversight to clinic operations to ensure quality services are being maintained. Reports to the program manager for staffing and collaboration needs. Provides and models excellent customer service solutions to address client needs. Maintains productive relations with community partners to facilitate meaningful collaborations with regards to consumer care access.

Responsibilities and Duties:

  • Knowledge of best practices for treatment of complex behavior health, developmental and/or co-occurring disorders.

  • Knowledge of recovery-oriented and trauma-informed principles.

  • Able to conduct motivational interviewing, cognitive behavioral approaches and provide person-centered care.

  • Must have high degree of organization.

  • Effective verbal and written communication.

  • Knowledge of computer systems and applications, including Word processing, spreadsheets, electronic health records and email.

Education:

Required:

  • Graduated from an accredited college or university with a Master's degree with a major specialization in Human/Behavioral/Social Services or related field.

License:

Required:

  • Current and valid driver's license and a clean driving record.
  • Licensure in the State of Texas as LCSW, LPC, LMFT or PHD may be required dependent on program specific requirements.

Preferred:

  • Bilingual fluency in Spanish.

Experience:

Preferred:

  • Direct client care experience in mental health assessments, diagnosis, and treatment. 

Hours: Full-Time; Sunday-Thursday, 10:00pm-6:00am. 

Salary:  $68,729 annually. 

Why join us: Integral Care has proudly served Travis county residents for the past 50 years. As the largest provider of behavioral health services in Travis County, we are dedicated to improving the lives of adults and children living with mental illness, substance use disorder and intellectual and developmental disabilities. 

By joining our team, you will find rewarding work every day alongside people who have as much compassion as you. Join us and together we can help improve the quality of life for the people we serve. Imagine your career at Integral Care!

Employee Benefits: 

  • Medical, Dental and Vision insurance

  • Generous vacation/holiday/sick leave 

  • Life and Short-term/Long-term Disability Insurance

  • Employee Assistance Program (EAP)

  • 403(b) retirement account

  • 401(a) employer contribution retirement account

  • Gold's gym membership discount

  • Mileage reimbursement

Integral Care strives to maintain a diverse workforce. We encourage all to apply, including those who have knowledge and/or experience working with underserved populations, including Asian and Pacific Islander, Black/African American, Hispanic/Latino, and LGBTQA communities.

All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, national origin, sexual orientation, gender identity, disability, veteran status, sex or age.

For specific positions, additional compensation may be available to those who are bilingual in both English and one of the following languages:  Spanish, Chinese, Vietnamese, Korean, or Burmese. (PM16)


LPHA Keywords: Mental Health Therapist, Mental Health Counselor, Licensed Professional Counselor, LPC, Licensed Clinical Social Worker, LCSW, Licensed Marriage and Family Therapist, LMFT, Behavioral Health Therapist, Psychotherapist, Senior Clinician, Licensed Clinician, Clinical Mental Health Professional, Program Therapist, LPHA, Licensed Practitioner of the Healing Arts, Licensed Practitioner, Therapist, Counselor