Job Number: 21-534-10843
Job Summary: The Integral Care Helpline is the first contact and representation of Integral Care by phone to the public, consumers and providers. Calls coming into Integral Care's main phone numbers as well as calls from contract partners are answered by Call Center staff 24/7, including holidays. The LPHA Supervisor will supervise and monitor progress of crisis hotline employees and run reports related to calls. LPHA supervisor will work with Training supervisor on assisting with training new staff.
LPHA Supervisor will also handle crisis calls by providing telephonic crisis intervention services and risk assessments, to complete initial screenings, provide information about Integral Care services, provide community referrals and support, link callers with the appropriate service providers, and assist with scheduling appointments. These duties are completed with a focus on customer care, wherein staff will find ways to best meet the needs of clients.
The LPHA Supervisor has extensive latitude for the exercise of independent judgment in most tasks performed, and works closely with a multitude of community partners, including but not limited to APD, TCSO, medical facilities, and schools.
Regular, predictable attendance is considered to be an essential requirement for this position. Other duties may be assigned. May require a flexible work schedule. On-call responsibilities may be required dependent upon unit protocols.
The LPHA supervisor operates in a supervisory capacity to an interdisciplinary staff, including QMHPs and LPHAs. Provides oversight to clinic operations to ensure quality services are being maintained. Reports to the program manager for staffing and collaboration needs. Provides and models excellent customer service solutions to address client needs. Maintains productive relations with community partners to facilitate meaningful collaborations with regards to consumer care access.
Responsibilities and Duties:
Knowledge of best practices for treatment of complex behavior health, developmental and/or co-occurring disorders.
Knowledge of recovery-oriented and trauma-informed principles.
Able to conduct motivational interviewing, cognitive behavioral approaches and provide person-centered care.
Must have high degree of organization.
Effective verbal and written communication.
Knowledge of computer systems and applications, including Word processing, spreadsheets, electronic health records and email.
Hours: Full-Time; Sunday-Thursday, 10:00pm-6:00am.
Salary: $68,729 annually.
Why join us: Integral Care has proudly served Travis county residents for the past 50 years. As the largest provider of behavioral health services in Travis County, we are dedicated to improving the lives of adults and children living with mental illness, substance use disorder and intellectual and developmental disabilities.
By joining our team, you will find rewarding work every day alongside people who have as much compassion as you. Join us and together we can help improve the quality of life for the people we serve. Imagine your career at Integral Care!
Medical, Dental and Vision insurance
Generous vacation/holiday/sick leave
Life and Short-term/Long-term Disability Insurance
Employee Assistance Program (EAP)
403(b) retirement account
401(a) employer contribution retirement account
Gold's gym membership discount
Integral Care strives to maintain a diverse workforce. We encourage all to apply, including those who have knowledge and/or experience working with underserved populations, including Asian and Pacific Islander, Black/African American, Hispanic/Latino, and LGBTQA communities.
All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, national origin, sexual orientation, gender identity, disability, veteran status, sex or age.
For specific positions, additional compensation may be available to those who are bilingual in both English and one of the following languages: Spanish, Chinese, Vietnamese, Korean, or Burmese. (PM16)