Mobile Crisis Outreach Specialist (QMHP)

Job Number: 23-548-8086

Job Summary: Integral Care's Expanded Mobile Crisis Outreach Team (EMCOT) serves individuals in psychiatric crisis where they are. Travis County Emergency Medical Services (EMS), Austin Police Department (APD), and Travis County Sheriff's Office (TCSO), as well as other law enforcement agencies can request EMCOT through the 911 call center for real-time co-response for psychiatric crises. EMCOT connects individuals to treatment appropriate for psychiatric crises, diverting them from emergency rooms and jails. This improves health outcomes and ensures first responders can return to what they do best- responding to medical emergencies and public safety issues.

EMCOT also receives referrals from Central Booking Counseling Staff and Travis County Correctional Complex (TCCC) to connect individuals post-release to services in order to prevent future engagement with the criminal justice system.

The position:

  • Work with community partners and clinicians at the 911 call center to provide crisis screenings and assessments within the community that do not present an imminent threat to public safety.
  • Flexible, detail oriented, a team player, effective communication skills, calm under pressure, and a growth mindset. 
  • Provide co-responses with APD and TCSO Crisis Intervention Team.
  • Rides out with Community Health Paramedics (CHP responders) responding to mental health calls.
  • Works to connect individuals, on a voluntary basis, to community based, residential or inpatient service depending on the need and can provide follow-up services for up to 90 days. 

This position follows identified strategies for achievement of unit performance measures and ensures the highest quality of care while effectively utilizing resources.

This position may carry an individual caseload. 

On-call responsibilities may be required dependent upon unit protocols.

Regular, predictable attendance is considered to be an essential requirement for this position. Other duties may be assigned. May require a flexible work schedule. 

Integral Care employees are to be committed to fostering an open, inclusive, and supportive environment that welcomes and embraces diversity in all forms. Integral Care defines diversity broadly to include race, ethnicity, abilities (mental/physical), gender, gender identity, immigrant status, language, religion, sexual orientation, socioeconomic status, veteran status, age, and other groups.

Integral Care employees are to strive to maintain a trauma sensitive workplace, to embrace trauma sensitive and informed practices, and to foster a supportive and welcoming environment of care.



  • Graduated from an accredited college or university with a Bachelor's degree with a major specialization in Human/Behavioral/Social Services or related field. 



  • Current and valid driver's license and a clean driving record. 



  • Bilingual in Spanish.
  • Previous crisis assessment experience.

Hours: Full-time.

Workdays: Wed, Thurs, Friday (3 12s or 4 10s)

Workhours: 12:00PM-10:00PM or 12:00PM-12:00AM.

Salary: $22.35 - $23.47 an hour. This position has an additional 10% crisis stipend.

Why join us: Integral Care has proudly served Travis county residents for the past 50 years. As the largest provider of behavioral health services in Travis County, we are dedicated to improving the lives of adults and children living with mental illness, substance use disorder and intellectual and developmental disabilities. 

By joining our team, you will find rewarding work every day alongside people who have as much compassion as you. Join us and together we can help improve the quality of life for the people we serve. Imagine your career at Integral Care!

Employee Benefits: 

  • Medical, Dental and Vision insurance
  • Generous vacation/holiday/sick leave 
  • Life and Short-term/Long-term Disability Insurance
  • Employee Assistance Program (EAP)
  • 403(b) retirement account
  • 401(a) employer contribution retirement account
  • Gold's gym membership discount
  • Mileage reimbursement

Integral Care strives to maintain a diverse workforce. We encourage all to apply, including those who have knowledge and/or experience working with underserved populations, including Asian and Pacific Islander, Black/African American, Hispanic/Latino, and LGBTQA communities.

All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, national origin, sexual orientation, gender identity, disability, veteran status, sex or age.

For specific positions, additional compensation may be available to those who are bilingual in both English and one of the following languages:  Spanish, Chinese, Vietnamese, Korean, or Burmese. (PM16) 

LPHA Keywords: Mental Health Therapist, Mental Health Counselor, Licensed Professional Counselor, LPC, Licensed Clinical Social Worker, LCSW, Licensed Marriage and Family Therapist, LMFT, Behavioral Health Therapist, Psychotherapist, Senior Clinician, Licensed Clinician, Clinical Mental Health Professional, Program Therapist, LPHA, Licensed Practitioner of the Healing Arts, Licensed Practitioner, Therapist, Counselor

QMHP Keywords: Qualified Mental Health Professional, QMHP, Case Manager, Rehabilitation Specialist, Service Coordinator, Mental Health Professional, Mental Health Specialist, Social Worker