Licensed Counselor/Therapist (LPC, LMFT, LCSW)

Job Number: 22-041-11200 

Job Summary: Integral Care's team at the 911 Call Center seeks to provide people with professional mental health care at the time of crisis and decrease law enforcement intervention whenever possible.  This groundbreaking project is made possible through Integral Care's collaboration with community partners who are dedicated to bringing quality mental health care to individuals and their families experiencing a mental health crisis. The goal is to ensure individuals in our community receive professional mental health services from the time they call 911 to the time a mental health professional arrives to assist and support the individual experiencing a mental health crisis. This position will be imbedded within the 911 Call Center (aka: Combined Transportation and Emergency Communications Center) and will be responsible for provision of clinical screening, consultation, and referrals.

The position:

  • Co-located at the 911 Call Center to receive direct transfer of calls from individuals calling 911 with a mental health need.
  • Provision of effective mental health telephone and telehealth triage, which includes performing mental status examination, risk assessment, safety planning, counseling for access to lethal means, and referral/dispatch to appropriate response.
  • Goal is to divert mental health calls from police to community based mental health providers when able.
  • Additional duties:
    • Provide de-escalation services to individuals calling 911 in distress while police are en route to scene.
    • Consult with 911 call takers and dispatchers during higher intensity calls to 911.
    • Intercept calls that are eligible for mental health screening that are pending police response.
    • Provide consultation to EMS Community Health Paramedics
  • Technology used includes Austin Police Department Computer Aided Dispatch (CAD), Integral Care electronic health record, Microsoft Teams for telehealth, Office 365.
  • Optional duties include responding in the field for crisis assessments.

The Ideal Candidate:

  • Flexible, detail oriented, comfortable with multiple forms of technology, a team player, effective communication skills, calm under pressure, and a growth mindset.
  • Previous crisis assessment experience is strongly recommended.
  • Bilingual in Spanish is recommended.
  • Office location is primarily at the 911 Call Center (CTECC=Combined Transportation Emergency Communications Center) 5010 Old Manor Road, 78723. There is extensive latitude for the exercise of independent judgement.

News article on Crisis Now:



  • Graduated from an accredited college or university with a Master's degree with a major specialization in Human/Behavioral/Social Services or related field.



  • Current and valid driver's license and a clean driving record. 
  • Licensed Practitioner of the Healing Arts (LPHA), LPC, LCSW, Licensed Psychologist, or LMFT. 



  • Experience performing mental health assessments, diagnosis, and treatment. 


  • Bilingual in Spanish

Hours: Full-time; Overnight: 6:00pm-6:00am, 12 hour shifts, 3 days per week. Days are negotiable.

Salary: $55,602-$63,616 depending on experience and licensure. Plus an additional 10% crisis service stipend.

This role is eligible for differential pay. 

  • Second Shift: $3.25
  • Third Shift: $4.25
  • Weekend Shift: $5.00

Sign-on incentive: Integral Care is looking to grow our teams with talented and caring people just like you. Currently, we are offering a $2,000 sign-on incentive for all newly hired employees! All newly hired employees will receive $1,000 on their first paycheck and $1,000 on the paycheck following their six-month anniversary. 

Why join us: Integral Care has proudly served Travis county residents for the past 50 years. As the largest provider of behavioral health services in Travis County, we are dedicated to improving the lives of adults and children living with mental illness, substance use disorder and intellectual and developmental disabilities. 

By joining our team, you will find rewarding work every day alongside people who have as much compassion as you. Join us and together we can help improve the quality of life for the people we serve. Imagine your career at Integral Care!

Employee Benefits: 

  • Medical, Dental and Vision insurance
  • Generous vacation/holiday/sick leave 
  • Life and Short-term/Long-term Disability Insurance
  • Employee Assistance Program (EAP)
  • 403(b) retirement account
  • 401(a) employer contribution retirement account
  • Gold's gym membership discount
  • Mileage reimbursement

Integral Care strives to maintain a diverse workforce. We encourage all to apply, including those who have knowledge and/or experience working with underserved populations, including Asian and Pacific Islander, Black/African American, Hispanic/Latino, and LGBTQA communities.

All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, national origin, sexual orientation, gender identity, disability, veteran status, sex or age.

For specific positions, additional compensation may be available to those who are bilingual in both English and one of the following languages:  Spanish, Chinese, Vietnamese, Korean, or Burmese.(PM16) 

LPHA Keywords: Mental Health Therapist, Mental Health Counselor, Licensed Professional Counselor, LPC, Licensed Clinical Social Worker, LCSW, Licensed Marriage and Family Therapist, LMFT, Behavioral Health Therapist, Psychotherapist, Senior Clinician, Licensed Clinician, Clinical Mental Health Professional, Program Therapist, LPHA, Licensed Practitioner of the Healing Arts, Licensed Practitioner, Therapist, Counselor