Hotline Therapist/Counselor

Hotline Therapist/Counselor, 911 Call Center, 5010 Old Manor Rd

Sign-on incentive: $2,000!

Job Number: 21-945-11201 

Job Summary:

Integral Care's team at the 911 Call Center seeks to provide people with professional mental health care at the time of crisis and decrease law enforcement intervention whenever possible.  This groundbreaking project is made possible through Integral Care's collaboration with community partners who are dedicated to bringing quality mental health care to individuals and their families experiencing a mental health crisis. The goal is to ensure individuals in our community receive professional mental health services from the time they call 911 to the time a mental health professional arrives to assist and support the individual experiencing a mental health crisis.

News article on Crisis Now:

The position:

  • Provision of short-term, community-based crisis counseling, to individuals who received crisis assessment through 911 call center diversion program.
  • Co-respond with APRN to provide community-based crisis assessments as a diversion from 911.
  • Develop person-centered treatment plans with individuals in crisis.
  • Help individuals in crisis access long-term psychiatric services.
  • Co-located at the 911 Call Center to receive direct transfer of calls from 911 Call Takers.
  • Provide telephonic crisis mental health screenings to divert mental health calls from police to community based mental health providers.
  • Dispatch mental health clinicians when able.
  • Consultation to 911 call takers and dispatchers during higher intensity calls to 911.
  • Collaborate with Integral Care treatment teams for individuals who call 911 with great frequency.
  • Provide telehealth crisis screening and assessments in partnership with Austin Police Department and EMS.
  • Assist with EMS call takers and dispatchers.

The Ideal Candidate:

  • Flexible, detail oriented, comfortable with multiple forms of technology, a team player, calm under pressure, and has a growth mindset.
  • Comfortable with change.
  • Previous crisis assessment experience is strongly recommended.



  • Graduated from an accredited college or university with a Master's degree with a major specialization in Human/Behavioral/Social Services or related field.



  • Licensed in Texas as a LPHA with a focus on LPC, LMFT, LCSW, MD, DO or Licensed Psychologist.
  • Current and valid driver's license and a clean driving record.



  • Bilingual in Spanish

Hours: Full-time; 6:00 am -6:00 pm, 3 days per week (days negotiable). 

Salary$55,602-$63,616 depending on experience and licensure. Plus an additional 10% Crisis Stipend.

This position is eligible for differential pay: 

  • Second Shift: $3.25
  • Third Shift: $4.25
  • Weekend Shift: $5.00

Sign-on incentive: Integral Care is looking to grow our teams with talented and caring people just like you. Currently, we are offering a $2,000 sign-on incentive for all newly hired employees! All newly hired employees will receive $1,000 on their first paycheck and $1,000 on the paycheck following their six-month anniversary. 

Why join us: Integral Care has proudly served Travis county residents for the past 50 years. As the largest provider of behavioral health services in Travis County, we are dedicated to improving the lives of adults and children living with mental illness, substance use disorder and intellectual and developmental disabilities. 

By joining our team, you will find rewarding work every day alongside people who have as much compassion as you. Join us and together we can help improve the quality of life for the people we serve. Imagine your career at Integral Care!

Employee Benefits: 

  • Medical, Dental and Vision insurance
  • Generous vacation/holiday/sick leave 
  • Life and Short-term/Long-term Disability Insurance
  • Employee Assistance Program (EAP)
  • 403(b) retirement account
  • 401(a) employer contribution retirement account
  • Gold's gym membership discount
  • Mileage reimbursement

Integral Care strives to maintain a diverse workforce. We encourage all to apply, including those who have knowledge and/or experience working with underserved populations, including Asian and Pacific Islander, Black/African American, Hispanic/Latino, and LGBTQA communities.

All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, national origin, sexual orientation, gender identity, disability, veteran status, sex or age.

For specific positions, additional compensation may be available to those who are bilingual in both English and one of the following languages:  Spanish, Chinese, Vietnamese, Korean, or Burmese.(PM16) 

LPHA Keywords: Mental Health Therapist, Mental Health Counselor, Licensed Professional Counselor, LPC, Licensed Clinical Social Worker, LCSW, Licensed Marriage and Family Therapist, LMFT, Behavioral Health Therapist, Psychotherapist, Senior Clinician, Licensed Clinician, Clinical Mental Health Professional, Program Therapist, LPHA, Licensed Practitioner of the Healing Arts, Licensed Practitioner, Therapist, Counselor