Hotline Qualified Mental Health Professional

Job Number: 20-209-11275

Why join us: Integral Care helps people build health and well-being so everyone has the foundation to reach their full potential.  By joining our team, you'll find rewarding work every day alongside people who have as much compassion as you. Join us and together we can help improve the quality of life for the people we serve. Imagine your career at Integral Care!

Employee Benefits:

  • Health/Dental/Vision insurance

  • Life and Disability Insurance

  • Employee Assistance Program (EAP)

  • Generous vacation/sick leave

  • 403(b) and 401(a) retirement account

  • And much more!

Job Summary: The Integral Care Call Center is the first contact and representation of Integral Care by phone to the public, consumers and providers. Calls coming into Integral Care's main phone numbers as well as calls from contract partners are answered by Call Center staff 24/7, including holidays. The QMHP's primary purpose is to handle crisis calls by providing telephonic crisis intervention services and risk assessments, to complete initial screenings, provide information about Integral Care services, provide community referrals and support, link callers with the appropriate service providers, and assist with scheduling appointments. These duties are completed with a focus on customer care, wherein staff will find ways to best meet the needs of clients. These job duties are performed under the supervision of an LPHA. The QMHP has moderate latitude for the exercise of independent judgment in most tasks performed, and works closely with a multitude of community partners, including but not limited to APD, TCSO, medical facilities, and schools. 

Education:

Required:

  • Graduated from an accredited college or university with a Bachelor's degree with a major specialization in Human/Behavioral/Social Services or related field

License: 

Required:

  • Current and valid Texas driver's license and a clean driving record.

Experience: 

Required: 

  • Experience in customer service 
  • Experience intervening in crisis situations as well as addressing severe and persistent mental health challenges 

Preferred: 

  • Direct client care experience in mental health assessments, diagnosis, and treatment
  • Bilingual fluency in Spanish 

Hours: Sunday-Wednesday OR Monday/Tuesday/Thursday/Friday, 12:00pm-10:00pm.

Salary:  Starting Qualified Mental Health Professional (QMHP) salary is at $38,479-$40,739 based on education, but internal applicants are subject to Integral Care's QMHP career ladder. Upon successfully passing our agency bilingual exam, an added annual bilingual pay up to $3,730 would apply. 

Integral Care strives to maintain a diverse workforce. We encourage all to apply, including those who have knowledge and/or experience working with underserved populations, including Asian and Pacific Islander, Black/African American, Hispanic/Latino, and LGBTQA communities.

For specific positions, additional compensation may be available to those who are bilingual in both English and one of the following languages:  Spanish, Chinese, Vietnamese, Korean, or Burmese. (PM16)

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