Help Desk Technician

Job Number: 19-380-10341

Education:  High School Diploma or GED equivalent required.Bachelor's Degree Major in Information Technology preferred.

Description: Responsibilities, answer all helpdesk phone calls and provide technical assistance (Tier 1 & 2) and support related to computer and phone systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution. Provide technical assistance and support for incoming queries and issues related to computer and phone systems, software, and hardware. Primary responsibilities are but not limited to;

  • Train computer users when needed.
  • Set up email accounts/assign user passwords
  • Maintain daily performance of computer systems.
  • Respond to email messages for customers seeking help.
  • Issue employees computers and peripherals
  • Install, modify, issue, and repair computer hardware and software.
  • Run diagnostic programs to resolve problems.
  • Install computer peripherals for users.
  • Follow up with customers to ensure issue has been resolved.
  • Gain feedback from customers about computer usage.
  • Answer all helpdesk calls
  • Any other assigned duties necessary for MIS operations 

Direct work experience in computer hardware and software installation, help desk, Microsoft Office 365, and/or maintenance. Educational requirements may be offset by additional work experience.  Bilingual Skills Spanish preferred.

Regular, predictable attendance is considered to be an essential requirement for this position. Other duties may be assigned. May require a flexible work schedule. 

License: Current and valid Texas driver's license and a clean driving record required.CompTIA preferred

Hours: Monday-Friday, 8:00am-5:00pm.

Salary: $18.23 an hour. 

Integral Care strives to maintain a diverse workforce. We encourage all to apply, including those who have knowledge and/or experience working with underserved populations, including Asian and Pacific Islander, Black/African American, Hispanic/Latino, and LGBTQA communities.

For specific positions, additional compensation may be available to those who are bilingual in both English and one of the following languages:  Spanish, Chinese, Vietnamese, Korean, or Burmese. (PM16)