Job Number: 26-12015

Job Summary:  The Crisis Hotline is the first contact and representation of Integral Care by phone to the public, clients, community, and providers. Texts and chats coming into the 988 National Suicide Crisis Lifeline are answered by Qualified Mental Health Professionals (QMHP's) 24/7, including holidays.

The Crisis Chat/Text trainer's primary duties are to:

• Provide training on chat/text training to front line clinicians
• Review chats and texts along with documentation of front line clinicians
• Answer chats and texts as needed by providing crisis intervention services and risk assessments
• Complete initial screenings
• Link callers with the appropriate service providers

These duties are completed with a focus on customer care, wherein clinicians will find ways to best meet the needs of clients. These job duties are performed under the supervision of a Licensed clinician (LPHA). The crisis chat/text trainer works closely with a multitude of community partners, including but not limited to APD, TCSO, medical facilities, and schools.

Regular, predictable attendance is considered to be an essential requirement for this position. Other duties may be assigned. May require a flexible work schedule.

Integral Care employees are to strive to maintain a trauma sensitive workplace, to embrace trauma sensitive and informed practices, and to foster a supportive and welcoming environment of care.

Education:

• Graduated from an accredited college or university with a Bachelor's degree with a major specialization in Human/Behavioral/Social Services or related field. Master's degree preferred.

License:

• Current and valid driver's license and a clean driving record.
  

Experience:

Preferred: 

• Bilingual in Spanish.
• Crisis and Customer Service Experience.

Hours: Full - Time.

Workdays: Wednesday - Saturday.

Workhours: 9:00PM - 7:00AM

Salary: $30.86 an hour.

Position may be eligible for an additional shift differential pay.

• Second Shift: $3.25/hour.
• Third Shift: $7.25/hour.
• Weekend Shift: $8.00/hour.

Why join us: Integral Care has proudly served Travis County residents for the past 50 years. As the largest provider of behavioral health services in Travis County, we are dedicated to improving the lives of adults and children living with mental illness, substance use disorder, and intellectual and developmental disabilities.

By joining our team, you will find rewarding work every day alongside people who have as much compassion as you. Join us and together we can help improve the quality of life for the people we serve. Imagine your career at Integral Care!

Employee Benefits:

• Medical, Dental, and Vision insurance
• Generous vacation/holiday/sick leave
• Life and Short-term/Long-term Disability Insurance
• Employee Assistance Program (EAP)
• 403(b) retirement account
• Gold's Gym membership discount
• Mileage reimbursement

All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, national origin, sexual orientation, gender identity, disability, veteran status, sex, or age.

For specific positions, additional compensation may be offered to candidates who are bilingual in English and another language deemed necessary for the role.

This position requires the employee to reside in the state of Texas.