Job Number: 24-11691

Job Summary: The System Support Specialist supports the program operations and information needs of Integral Care by assisting with the implementation of new modules and ongoing maintenance of the Electronic Health Record (EHR) and other designated software applications. This position primarily focuses on supporting the EHR application, assisting staff with moderately complex tasks, providing new employee EHR training, setting up and deactivating user accounts, creating training materials (written and recorded), and troubleshooting software issues.

As part of the Application Support team, this role also assists front-line users via Help Desk calls and emails, tests software updates and enhancements, creates and maintains user guides, and participates in various work groups and meetings. The Specialist works independently under general supervision, using sound judgment, initiative, and strong written and verbal communication skills.

This position is primarily remote, with occasional in-office requirements for meetings within the Austin area. Position reports to the Application Support Manager.

Regular, predictable attendance is an essential requirement for this position. Other duties may be assigned. May require a flexible work schedule.

Integral Care employees are to be committed to fostering an open, inclusive, and supportive environment that welcomes and embraces diversity in all forms. Integral Care defines diversity broadly to include race, ethnicity, abilities (mental/physical), gender, gender identity, immigrant status, language, religion, sexual orientation, socioeconomic status, veteran status, age, and other groups.

Integral Care employees are to strive to maintain a trauma sensitive workplace, to embrace trauma sensitive and informed practices, and to foster a supportive and welcoming environment of care.

Education:

Required:

•  Bachelors' degree (Work experience can be substituted for degree).

License

Required:

• Current and valid driver's license and a clean driving record.

Hours: Full-Time.

Workdays: Monday - Friday.

Workhours: 8:00AM - 5:00PM.

Salary: $64,798.24 annually.

Why join us: Integral Care has proudly served Travis County residents for the past 50 years. As the largest provider of behavioral health services in Travis County, we are dedicated to improving the lives of adults and children living with mental illness, substance use disorder and intellectual and developmental disabilities. By joining our team, you will find rewarding work every day alongside people who have as much compassion as you. Join us and together we can help improve the quality of life for the people we serve. Imagine your career at Integral Care!

Employee Benefits:

• Medical, Dental and Vision insurance
• Generous vacation/holiday/sick leave
• Life and Short-term/Long-term Disability Insurance
• Employee Assistance Program (EAP)
• 403(b) retirement account
• Gold's gym membership discount
• Mileage reimbursement

Integral Care strives to maintain a diverse workforce. We encourage all to apply, including those who have knowledge and/or experience working with underserved populations, including Asian and Pacific Islander, Black/African American, Hispanic/Latino, and LGBTQA communities.

All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, national origin, sexual orientation, gender identity, disability, veteran status, sex or age.

For specific positions, additional compensation may be available to those who are bilingual in both English and one of the following languages: Spanish, Chinese, Vietnamese, Korean, or Burmese. (PM16)