Service Coordinator

Job Number: 21-1060-5858

Job Summary: The Intake Program determines the eligibility of individuals for the IDD Program.  Once the diagnosis of intellectual and/or developmental disabilities is determined by the psychologist, the individuals are assigned to the appropriate department to begin receiving services in the community. 

As an Intake Service Coordinator, you will meet with individuals in their homes who are interested in learning if they are eligible for IDD services.  At their homes, you will make scans of the documents which are needed to create their Integral Care chart.  You will explain the Intake process of the home appointment, the testing appointment at the office with the psychologist which is followed by meeting with another Intake Service Coordinator who explains the programs for which they are eligible. 

Responsibilities and Duties:

  • Monitor the Intake Schedule for date/times and locations of intake appointments.
  • Meet with individuals in their homes.
  • Obtain scans of required documents.
  • Maintain documentation of contact with individuals within required timelines and in compliance with program requirements.
  • Complete required forms and submit within the required timelines and in compliance with program requirements.
  • Maintain the Intake Spreadsheet to ensure all Intake requirements are met.
  • Schedule testing appointments with the psychologist.
  • Meet with individuals after testing appointments to explain their eligibility for services.
  • Assign eligible individuals to the appropriate supervisor.
  • Participate in inter-agency collaborations to problem solve client needs and barriers to crisis prevention.
  • Travel locally, daily, to meet with clients.
  • Utilize electronic health records, Microsoft Word/Outlook and other applications.

The Candidate we are looking for is:

  • Excited to work with the IDD population. If you don't already have experience with this population, then you must be motivated to learn. 
  • You like to stay busy and you are self-motivated.  You enjoy having a career that keeps you on the move and you are excited by the fact that no two days are the same. 
  • You are able to effectively communicate with all kinds of people, but you also work well independently. 
  • You are organized and able to keep up in a fast paced environment. 
  • You don't mind documentation and you excel at time management. 
  • You have the ability to respond to deadlines in a timely manner.
  • Most importantly, you are looking for a career that makes a difference in peoples' lives.



  • Graduated from an accredited four-year College or university with a Bachelor's degree with a major specialization in Human/Behavioral/Social Services or related field.


  • Master's Degree.


  • Current and valid Driver's License and a clean driving record.
  • Center certification as a Qualified Mental Health Profession (QHMP). (This certification will be provided by Integral Care if educational requirements are met.)



  • Bilingual in Spanish.

Hours: Full-Time; Monday - Friday, 8:00 am-5:00 pm.

Salary: Starting Qualified Mental Health Professional (QMHP) salaryis$38,479-$40,739 based on education, but internal applicants are subject to Integral Care's QMHP career ladder.

Sign-on incentive: Integral Care looking to grow our teams with talented and caring people just like you. Currently, we are offering a $2,000 sign-on incentive for all newly hired employees! All newly hired employees will receive $1,000 on their first paycheck and $1,000 on the paycheck following their six-month anniversary.

Why join us: Integral Care has proudly served Travis County residents for the past 50 years. As the largest provider of behavioral health services in Travis County, we are dedicated to improving the lives of adults and children living with mental illness, substance use disorder and intellectual and developmental disabilities. 

By joining our team, you will find rewarding work every day alongside people who have as much compassion as you. Join us and together we can help improve the quality of life for the people we serve. Imagine your career at Integral Care!

Employee Benefits: 

  • Medical, Dental and Vision insurance

  • Generous vacation/holiday/sick leave 

  • Life and Short-term/Long-term Disability Insurance

  • Employee Assistance Program (EAP)

  • 403(b) retirement account

  • 401(a) employer contribution retirement account

  • Gold's gym membership discount

  • Mileage reimbursement

Integral Care strives to maintain a diverse workforce. We encourage all to apply, including those who have knowledge and/or experience working with underserved populations, including Asian and Pacific Islander, Black/African American, Hispanic/Latino, and LGBTQA communities.

All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, national origin, sexual orientation, gender identity, disability, veteran status, sex or age.

For specific positions, additional compensation may be available to those who are bilingual in both English and one of the following languages:  Spanish, Chinese, Vietnamese, Korean, or Burmese. (PM16)

QMHP Keywords: Qualified Mental Health Professional, QMHP, Case Manager, Rehabilitation Specialist, Service Coordinator, Mental Health Professional, Mental Health Specialist, Social Worker