Job Number: 24-11338 / 24-11145 / 24-8090 / 24-11239
Job Summary: The Mental Health Triage Specialist will be an integral part of a collaborative team at the City's 911 Call Center (CTECC). The primary responsibilities include clinical screening, triage, de-escalation, consultation, and referrals.
The Mental Health Triage Specialist is an integral part of a collaborative team at the City's 911 Call Center (CTECC). The program mission is to divert police by connecting individuals who call 911 in mental health crisis to appropriate community-based resources. The Mental Health Triage Specialist is embedded on the floor of the 911 Call Center and plays a key role in the implementation of this mission. The primary responsibilities of the position include screening, assessment, triage, consultation, de-escalation, follow-up telephone calls, and provision of referrals. Clinicians are trained to use evidenced-based interventions and utilize a trauma-informed, person-centered, and equitable approach when speaking with callers. This is a 24/7 program, and employees are considered essential staff. Employees work under the supervision of licensed clinicians.
Regular, predictable attendance is considered to be an essential requirement for this position. Other duties may be assigned. May require a flexible work schedule.
Integral Care employees are to be committed to fostering an open, inclusive, and supportive environment that welcomes and embraces diversity in all forms. Integral Care defines diversity broadly to include race, ethnicity, abilities (mental/physical), gender, gender identity, immigrant status, language, religion, sexual orientation, socioeconomic status, veteran status, age, and other groups.
Integral Care employees are to strive to maintain a trauma sensitive workplace, to embrace trauma sensitive and informed practices, and to foster a supportive and welcoming environment of care.
Education:
Required:
License:
Required:
Experience:
Preferred:
Hours: Full-Time.
Workdays: 3 days per week.
Workhours: 6:00AM - 6:00PM or 6:00PM - 6:00AM.
Salary: $22.35 - $23.47 an hour based on education, plus an additional 10% crisis stipend.
Position is eligible for differential pay.
Why join us: Integral Care has proudly served Travis County residents for the past 50 years. As the largest provider of behavioral health services in Travis County, we are dedicated to improving the lives of adults and children living with mental illness, substance use disorder and intellectual and developmental disabilities.
By joining our team, you will find rewarding work every day alongside people who have as much compassion as you. Join us and together we can help improve the quality of life for the people we serve. Imagine your career at Integral Care!
Employee Benefits:
Integral Care strives to maintain a diverse workforce. We encourage all to apply, including those who have knowledge and/or experience working with underserved populations, including Asian and Pacific Islander, Black/African American, Hispanic/Latino, and LGBTQA communities.
All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, national origin, sexual orientation, gender identity, disability, veteran status, sex or age.
For specific positions, additional compensation may be available to those who are bilingual in both English and one of the following languages: Spanish, Chinese, Vietnamese, Korean, or Burmese. (PM16)
LPHA Keywords: Mental Health Therapist, Mental Health Counselor, Licensed Professional Counselor, LPC, Licensed Clinical Social Worker, LCSW, Licensed Marriage and Family Therapist, LMFT, Behavioral Health Therapist, Psychotherapist, Senior Clinician, Licensed Clinician, Clinical Mental Health Professional, Program Therapist, LPHA, Licensed Practitioner of the Healing Arts, Licensed Practitioner, Therapist, Counselor
QMHP Keywords: Qualified Mental Health Professional, QMHP, Case Manager, Rehabilitation Specialist, Service Coordinator, Mental Health Professional, Mental Health Specialist, Social Worker