Job Number: 26-11985
Job Summary:
The Mission: Redefining Emergency Care Austin is at the forefront of a national movement, and our 911 Crisis Diversion program is the proof: Mental health crises belong in the hands of clinicians, not the criminal justice system. As an LPHA Supervisor, you aren't just managing a shift; you are leading a revolution in how our community experiences emergency services.
We are looking for a clinical leader who believes that mental health is a true emergency and is passionate about building a system that is safer, more equitable, and more effective for everyone-especially our community's most vulnerable members.
The Role: Mentorship and Clinical Excellence This is a high-impact leadership role designed for the clinician who wants to move the needle at a systems level. You will trade high caseloads for the opportunity to train the next generation of crisis experts.
Clinical Mentorship: You are the primary mentor for clinicians and leads, providing the oversight and "in-the-moment" coaching that turns new graduates into seasoned crisis professionals.
Systems Innovation: You'll collaborate with LPHA peers and the Practice Manager to refine our "alternative response" model, using data-driven insights to improve deflection rates and clinical outcomes.
High-Stakes Oversight: You handle the "hard conversations" and provide clinical calibration for complex cases, ensuring that every person who calls 911 receives compassionate, expert care.
Advocate for Equity: You lead a team dedicated to harm reduction, reducing unnecessary police involvement, and connecting underserved populations to the care they actually need.
Key Responsibilities:
Clinical Leadership and Development
Shape the Team: Drive hiring, onboarding, and monthly clinical supervision for clinicians and Shift Leads.
Clinical Calibration: Lead huddles and group supervision to ensure high-risk triage and risk assessments are top-tier.
Quality Improvement: Contribute to the "Crisis Academy" and quality improvement initiatives to keep our program at the cutting edge of the field.
Operational Impact
Frontline Presence: Maintain a visible, helpful presence in the 911 center-monitoring operations, coaching clinicians, and ensuring clinical excellence in real-time.
Inter-Agency Collaboration: Partner with APD, EMS, and Travis County stakeholders to demonstrate the power of specialized crisis response.
Crisis System Stewardship: Participate in the supervisor-on-staff rotation to support the broader continuum of care (MCOT, EMCOT, PES).
The Impact: Direct reporting to the Practice Manager, with the autonomy to lead your team while staying aligned with our high-level vision.
Regular, predictable attendance is considered to be an essential requirement for this position. Other duties may be assigned. May require a flexible work schedule.
Integral Care employees are to strive to maintain a trauma sensitive workplace, to embrace trauma sensitive and informed practices, and to foster a supportive and welcoming environment of care.
Education:
License:
Required:
Experience:
Preferred:
Hours: Full - Time
Workdays: Monday - Friday
Workhours: 2:00PM - 12:00AM or 2:00PM - 10:00PM
Salary: $75,012.08 $95,632.16, plus an additional 10% crisis stipend.
Position may be eligible for an additional shift differential pay.
Why join us: Integral Care has proudly served Travis County residents for the past 50 years. As the largest provider of behavioral health services in Travis County, we are dedicated to improving the lives of adults and children living with mental illness, substance use disorder, and intellectual and developmental disabilities.
By joining our team, you will find rewarding work every day alongside people who have as much compassion as you. Join us and together we can help improve the quality of life for the people we serve. Imagine your career at Integral Care!
Employee Benefits:
All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, national origin, sexual orientation, gender identity, disability, veteran status, sex or age.
For specific positions, additional compensation may be offered to candidates who are bilingual in English and another language deemed necessary for the role.