Job Number: 25-12451

Job Summary: The LPHA Supervisor will be responsible for overseeing the operations of a mental health crisis diversion program within the City's 911 Call Center during the evening and overnight shift. The primary role of this position will be to ensure the safety and well-being of callers in crisis by providing effective and efficient support to callers and supervising Mental Health Triage Specialists. This is a 24/7 program, and employees are considered essential staff.

Key Responsibilities:

• Supervise and provide support to Mental Health Triage Specialists.
• Ensure the quality of services by monitoring calls, reviewing call recordings, and providing feedback to staff as needed
• Assist in the training and development of new Mental Health Triage Specialists
• Monitor quality of clinician documentation through audits and reports
• Participate in regular meetings with other supervisors and manager to discuss operational issues, staffing needs, and program updates
• Provide crisis intervention and support to callers in need
• Receive direct transfer of calls from individuals seeking mental health assistance via 911 or telehealth
• Provide de-escalation services to individuals calling 911 in distress while police are en route
• Use technology such as Austin Police Department Computer Aided Dispatch (CAD), Integral Care electronic health record, Microsoft Teams for telehealth, and Office 365
  

Regular, predictable attendance is considered to be an essential requirement for this position. Other duties may be assigned. May require a flexible work schedule.

Integral Care employees are to be committed to fostering an open, inclusive, and supportive environment that welcomes and embraces diversity in all forms. Integral Care defines diversity broadly to include race, ethnicity, abilities (mental/physical), gender, gender identity, immigrant status, language, religion, sexual orientation, socioeconomic status, veteran status, age, and other groups.

Integral Care employees are to strive to maintain a trauma sensitive workplace, to embrace trauma sensitive and informed practices, and to foster a supportive and welcoming environment of care.

Education:

Required:

• Graduation from an accredited college or university with a Master's degree in a human services field.

License:

Required:

• Licensed Practitioner of the Healing Arts (LPHA), LPC, LCSW, Licensed Psychologist, or LMFT.
• Current and valid driver's license and a clean driving record.

Experience:

Preferred:

• Previous experience with crisis mental health assessments, hotline/telephone assessments and working with individuals with severe mental illness.
• Bilingual preferred.

Hours: Full-Time.

Workdays: Monday-Friday.

Workhours: 2:00pm-12:00am with 1 flex day/week.

Salary: $75,012.08 - $95,632.16 based on licensure plus an additional 10% crisis stipend.

Why join us: Integral Care has proudly served Travis County residents for the past 50 years. As the largest provider of behavioral health services in Travis County, we are dedicated to improving the lives of adults and children living with mental illness, substance use disorder and intellectual and developmental disabilities.

By joining our team, you will find rewarding work every day alongside people who have as much compassion as you. Join us and together we can help improve the quality of life for the people we serve. Imagine your career at Integral Care!

Employee Benefits:

• Medical, Dental and Vision insurance
• Generous vacation/holiday/sick leave
• Life and Short-term/Long-term Disability Insurance
• Employee Assistance Program (EAP)
• 403(b) retirement account
• Gold's gym membership discount
• Mileage reimbursement

Integral Care strives to maintain a diverse workforce. We encourage all to apply, including those who have knowledge and/or experience working with underserved populations, including Asian and Pacific Islander, Black/African American, Hispanic/Latino, and LGBTQA communities.

All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, national origin, sexual orientation, gender identity, disability, veteran status, sex or age.

For specific positions, additional compensation may be available to those who are bilingual in both English and one of the following languages: Spanish, Chinese, Vietnamese, Korean, or Burmese. (PM16)

LPHA Keywords: Mental Health Therapist, Mental Health Counselor, Licensed Professional Counselor, LPC, Licensed Clinical Social Worker, LCSW, Licensed Marriage and Family Therapist, LMFT, Behavioral Health Therapist, Psychotherapist, Senior Clinician, Licensed Clinician, Clinical Mental Health Professional, Program Therapist, LPHA, Licensed Practitioner of the Healing Arts, Licensed Practitioner, Therapist, Counselor

QMHP Keywords: Qualified Mental Health Professional, QMHP, Case Manager, Rehabilitation Specialist, Service Coordinator, Mental Health Professional, Mental Health Specialist, Social Worker